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Practice makes perfect! At TechTeam, we put everything we have into doing what we do best – delivering service desk, IT infrastructure management and technical outsourcing to medium and large companies as well as government organizations.

Our expertise in these areas, combined with our culture of customer focus and continuous improvement, enables us to consistently deliver results for our customers.

When you choose a career with TechTeam, you choose to work with a company known for providing its customers with: Focus – We know our business and we excel in delivering service desk, technical support, and desktop/ distributed IT infrastructure management services.

Agility and Responsiveness – We listen carefully to our customers and move quickly.

Global Reach – We deliver support in 32 languages, with a direct presence in 16 countries.

We support some of the largest multinational companies in the world.

Strong Execution – We deliver high quality at a reasonable cost.

To learn more about TechTeam Global, visit us at www. techteam.

com We are seeking an experienced Senior Client Services Manager.

The Senior Client Service Manager (also referred to as Senior Program Manager) is responsible for the global delivery of services for a large global customer.

Senior Client Services Manager Job in Chicago 60603, Illinois US

The Office of Information Technology (OIT) for the Western District of Texas, El Paso division, is currently accepting applications for the position of Automation Specialist.  The OIT serves approximately 700 employees in seven divisional offices and three satellite offices.  Position Overview: The Automation Specialist will work with other Automation Specialists to serve three court agencies with a variety of automation needs. These duties include, but are not limited to:·         Assists in the installation of Window 2008 servers; ·         Assists in the design, support, and installation of Active Directory; ·         Supports and administers changes to Active Directory Group policies; ·         Assists in the maintenance and administration of a Storage Area Network for El Paso and San Antonio; ·         Analyzes, diagnoses, and then takes corrective action with new networking infrastructure; ·         Understands the value and ability to utilize a virtualized server environment; ·         Plans and delivers customer support services; e.g., installation, configuration, troubleshoot, customer assistance, train, update and maintain documentation, provide guidance on proper use of IT policies, standard, hardware, network and software, etc.; ·         Participates on project teams;·         Installs Network operating systems software;·         Develops network operation, recovery, and backup procedures;·         Determines and reports the information protection posture of the network;·         Assists in planning and coordinating design, acquisition, testing, debugging, and installation of a variety of infrastructure solutions;·         Assists in the analysis of network requirements; ·         Assists in the analysis and developing configuration for network servers, hubs, routers, and switches;·         Assists in conducting and gathering network productivity data to verify optimum performance;·         Assists in the analysis of architecture and infrastructure design and deployment;·         Analyzes process, problems, questions, or conditional relative to maintaining our management information solutions;·         Uses a wide variety of established commercial applications and networking analysis tools;·         Analyzes complex system failures and takes corrective actions;·         Analyzes, diagnoses, and repairs issues with infrastructure peripheral equipment;·         Analyzes, diagnoses, and takes corrective action with telecommunication equipment including telephones systems and handsets;·         Troubleshoots LAN and WAN problems and provides support that minimizes interruptions in service to customers;·         Installs, tests, configures, and maintains infrastructure and network hardware and software to ensure the availability and functionality of the various court unit systems;·         Provides technical assistance for implementation of security countermeasures;·         Provides accurate technical summaries and reports on trends, and/or solutions;·         Makes presentation at various technical meetings; ·         Extracts information from database applications to answer organization queries; ·         Ability to assist in the development of backup and recovery procedures; ·         Ability and skill to install Microsoft and network operating systems; ·         Ability and skill to use a wide variety of established commercial applications and network analysis tools;  ·         Ability to accept and adapt to change quickly, positively, and efficiently; and·         All other duties assigned. Minimum Qualifications: Four years of progressively responsible, specialized information technology experience which provides evidence that the candidate has a good understanding of current automated information systems and practices at a professional level.  Candidate must possess exceptional analytical and communication skills, both orally and in writing; ability to exercise mature judgment and to manage multiple projects simultaneously; and evidence as a strong team player who is highly motivated and flexible in a changing environment.  Attention to detail is critical. Candidate must be skilled in installing, configuring, and maintaining printers, routers, switches, laptops, and desktops.  Knowledge of Backup Exec, Syncsort, Netware 6.5, Active Directory Services 2008, MS-Sharepoint, Windows XP, Vista, HP printers, Dell servers, Blade Servers, Virtual Servers, Lefthand SAN solutions and Cisco routers, Fluke analysis tools is a plus.  Position necessitates some lifting and requires some travel, including occasional overnight travel. Application Procedures:In a cover letter, please specify how you satisfy the qualifications listed above.  Qualified candidates may apply by mailing the cover letter and detailed resume with job number noted above, salary history and requirements, e-mail address, and a daytime telephone number to: United States District CourtAttn.: Human Resources727 E. Durango Blvd., Suite A-403San Antonio, Texas  78206 The Court is not authorized to reimburse travel expenses for interviews or relocation.  This position is subject to mandatory electronic direct deposit of salary payments.  Please note candidates will be tested to determine level of skill/knowledge and will undergo a fingerprint check and background investigation.   The United States District Court is an Equal Opportunity Employer

Automation Specialist Job in El Paso 79901, Texas US

In this highly visible role you will be accountable for the management and development of short and long term infrastructure strategies for our 3 Data Centers.  This will include aligning these strategies with Horizon’s overall enterprise strategy and translating them into tactical plans to assure optimal utilization. Responsibilities will include:• Managing the development and delivery of cost-effective technical solutions/operations• Developing/managing a team of 40-60 professionals providing highly reliable service on a 24 x 7 basis• Supporting, maintaining and administering all of Horizon’s SQL & Lotus Notes 8.0 infrastructure systems• Managing the overall Disaster Recovery & High Availability plans to meet business, legal and regulatory requirements• Providing guidance and support to the e-business service desk• Performing risk analysis and developing risk mitigation plans • Establishing strategic vendor relationships that affect the delivery of IT services• Developing metrics associated with performance, availability, reliability and recovery• Managing outsourcing agreementsQualified candidates will have a Bachelor’s Degree in Computer Science or Engineering, along with 10+ years IT management experience, preferably in Infrastructure Management.  Proven knowledge of the following a must: Information Technology, Infrastructure Virtualization, Data Center Change & Desktop Management, EDI Files, Wintel, Cluster Intel Servers, IBM, P5 & P6, Brocade, SAN Storage, Risk/Gap Analysis and Internal/External Audit Processes.  Exceptional analytical skills and strong oral and written communication skills will also be expected, as will the ability to effectively lead a team. ITIL and PMP Certifications required.We are conveniently located next to Penn Station, Newark, and are easily accessible by train, bus or car. We also offer highly competitive salaries, a dynamic work environment, and a comprehensive benefits package that includes an on-site fitness and day care center.

DIRECTOR, DATA CENTER Job in Newark, New Jersey US