Perfect opportunity for a positive individual who is passionate about the spa industry. The ideal candidate must have a minimum of 5 years successful management experience in the spa, hospitality and or retail industries.
To be successful in this position you must be creative and have an entrepreneurial spirit with which to lead, grow and develop the skills and talents of the spa team of massage therapists, estheticians, nail technicians and spa support personnel. Ability to train and maintain the Glen Ivy culture of legendary guest service and branding while exceeding our guests expectations.
Management experience must include strong financial management and sales skills with marketing, HR knowledge and proven leadership skills to manage a team of approx. 70 staff members. But most of all, an individual who can multi task and do it all with vision and ambition!!
Position Summary: To manage operations of a 14,000 square foot facility with 24 treatment rooms, approx. 80 staff members, gentlemen and ladies’ lounges with Jacuzzi’s, and steam room facilities. Other facilities include Spa Lifestyles Store and Grotto. Top priority of the Spa Manager is to achieve/exceed service levels and profitability goals by optimizing spa services, efficient utilization and retail sales. To optimize employee relations within the department.
Position Qualification Requirements:
License(s): Aesthetics, Massage, Manicure/Pedicure, or Cosmetology
Education/Training: High school diploma (or equivalent). Massage therapist, Aesthetician, Manicurist and/or Cosmetologist certification essential. College degree in business or related field preferred.
Experience: A minimum 3-5 years spa experience with approximate 3 years in a leadership role. Proficient in MS Office programs
Job-Related Skills:
Highly motivated with a strong entrepreneurial sprit and a hands-on approach to leadership. Excellent time management, interpersonal and communications skills. Self starter and highly organized with a proven track record of exceeding goals.
Staffing, Customer service, training, sales, computer, budgeting, performance of spa services.
Essential Duties & Responsibilities:
Leadership
Provide and carry out the shared vision of Glen Ivy Day Spa.
Exemplify the mission and purpose of GIDS.
Show the staff precisely how they fit in Glen Ivy’s overall mission.
Follow corporate policies and procedures.
Provide the resources to the staff in order for them to have the ability to best do their job.
Communicate frequently with Spa Director about all job related matters.
Proactively participate as a manager in Glen Ivy management team.
Communicate information and knowledge to staff.
Do everything possible to make work rewarding, engaging, challenging, and fun.
Protect and preserve a positive business environment with timely and appropriate terminations of “toxic” employees and customers, in conjunction with Spa Director and HR Manager.
Ensure professional development of subordinates.
Lead by example!
Staffing
Interviewing, hiring, scheduling, employee recognition, employee counseling, terminations. (with Spa Director and HR Manager), performance reviews, monitoring compensation rates.
Budgeting
Set goals and meet or exceed set goals.
Training
In conjunction with Spa Director and HR, develop and provide customer service training curriculum for entire staff. Participate in employee recognition and customer service training. Develop and execute training programs for company and staff needs. Update and train staff on marketing promotions and other corporate programs and information.
Staff Management
Directly supervise all location staff.
Guest Service (External and Internal)
Ensure guests receive world-class service. Attend to guest complaints, concerns, inquiries, and comments and use proper discretion when resolving these issues.
Perform direct guest service duties. Constantly refine and improve systems and processes to better serve the guest.
Marketing
In conjunction with Spa Director and Marketing, develop promotions to increase gift card sales and to increase service utilization.
Utilization
Maximize optimal utilization for services.
Ensure proper staffing levels.
Improve utilization.
Product and Supply Coordination
Keep accurate inventory of products and supplies.
Order products and supplies as needed.
“Glen Ivy Spa Lifestyle” Products and other Retail Products
Set and achieve retail sales targets.
Professional Development
Attend industry related conferences, seminars, and educational programs (will involve some travel and overnight stays). Continuing education in the spa industry and general business fields.
Additional Responsibilities:
Be prepared to take on new responsibilities as the Company grows and develops new aspects of the business. Assist Spa Director and Human Resources in formalizing and/or updating as necessary, job descriptions of all positions in the department.
Learn all job related aspects of SpaSoft
Results Expected:
Improve utilization rates.
Achieve industry norm retail sales targets.
Priorities:
Establish rapport and credibility with staff and service providers.
Achieve consistency among service providers in the quality of their treatments.
Reach retail sales goals.
Build Glen Ivy name within the community.
Spa Manager At Glen Ivy Day Spa Valencia
Position Type Full-Time Employee
Company Name Glen Ivy Hot Springs Spa, Inc.
Location Valencia, CA
Salary Unspecified
Experience 2-5 Years Experience
Desired Education Level Associates
cosmetology education, Glen Ivy, Glen Ivy Day, guest, high school diploma, lifestyles store, management, Manager.
Ensure, profitability goals, service, spa, spa industry, spa manager, square foot facility, staff, Training, utilization